Our Mission
Platinum Concierge Service
Our professional benefits administrative staff is knowledgeable in every aspect of employee benefits plan design, compliance and reimbursement account administration. With over 75 years of combined industry experience in Cafeteria Plan and Flexible Spending Account administration, the American Benefits Group staff is dedicated to sharing our expertise with you and your employer clients.Every employer client works with a dedicated account services team that manages all aspects of their program from participant level services to enrollments, payments and claim processing. Your account service team members pay careful attention to understanding the needs of your company, your participants and the scope of your plan.
Our mission is to define a level of service that is unmatched in the industry today and exceeds our client’s expectations in every way. These include a steadfast commitment to these core competencies:
- ECO-FLEX a 100% Paperless solution for all consumer reimbursement accounts
- Fast accurate claim processing within 24 hours of receipt
- Online and Telephone Open Enrollment System
- Smart Debit Card payment technology
- Online claims form and participant Claims Vault
- Automated Interactive Voice Response (IVR) account inquiry 24 hours a day
- Extensive enrollment communications and participant educational support
- Real time personalized support during all normal business hours
- 800 customer service and claims fax lines
- Comprehensive and customizable reporting
- Nondiscrimination testing
- Individualized service and expert plan administration
- Excellence in plan compliance
